In the unlikely event that you have a complaint, you should contact Residential Property Solutions Ltd and register your complaint. Your complaint will be acknowledged in writing within a reasonable period, unless the complaint is resolved within 24 hours to your satisfaction.
If your complaint cannot be resolved satisfactorily, you have the right to ask the Managing Director to undertake a review and seek a resolution. The Managing Director may decide to take external advice from the firm's compliance consultants, Bill Warren Compliance LLP, to provide an independent view to assist a resolution. The response will normally be within 21 days of the original complaint being received.
Legislation states that Residential Property Solutions Ltd normally has 8 weeks to respond to the complaint after which time the complainant can request that the Financial Ombudsman Service become involved.
In the unlikely event that you have a complaint, you should contact Residential Property Solutions Ltd and register your complaint. Your complaint will be acknowledged in writing within a reasonable period, unless the complaint is resolved within 24 hours to your satisfaction.
If your complaint cannot be resolved satisfactorily, you have the right to ask the Managing Director to undertake a review and seek a resolution. The Managing Director may decide to take external advice from the firm's compliance consultants, Bill Warren Compliance LLP, to provide an independent view to assist a resolution. The response will normally be within 21 days of the original complaint being received.
Legislation states that Residential Property Solutions Ltd normally has 8 weeks to respond to the complaint after which time the complainant can request that the Financial Ombudsman Service become involved.