Customer charter

Our promise to you

We will....

Never pressurise you. You will be in control and we will buy your property in a timescale that suits you. We will always be polite and communicate openly with you in plain English.
Ensure that you fully understand everything we tell you and make you aware of any alternatives you should consider.
Inform you of your right to change your mind at any time, at no cost to you.
Advise you to take independent legal and financial advice.
Pay £500 towards your legal expenses, or offer a free legal service if you decide to use our solicitor.
Pay for two valuation reports by independent qualified chartered surveyors and share the findings with you.
Advise you to continue with any loan or mortgage payments, until you have sold your property to Residential Property Solutions Ltd.
Offer you a secure shorthold tenancy agreement and explain your future rental payments.
Offer you the opportunity to buy back the property in the future.
Keep all our dealings confidential and not divulge them to any third party, without your prior permission.

We will....

Never pressurise you. You will be in control and we will buy your property in a timescale that suits you. We will always be polite and communicate openly with you in plain English.
Ensure that you fully understand everything we tell you and make you aware of any alternatives you should consider.
Inform you of your right to change your mind at any time, at no cost to you.
Advise you to take independent legal and financial advice.
Pay £500 towards your legal expenses, or offer a free legal service if you decide to use our solicitor.
Pay for two valuation reports by independent qualified chartered surveyors and share the findings with you.
Advise you to continue with any loan or mortgage payments, until you have sold your property to Residential Property Solutions Ltd.
Offer you a secure shorthold tenancy agreement and explain your future rental payments.
Offer you the opportunity to buy back the property in the future.
Keep all our dealings confidential and not divulge them to any third party, without your prior permission.

Call us free on 0800 612 7525